Q: How long is the delivery time?
A: Standard products, it would be 2-3 working days after receiving your balance payment, for customized products according to client's specific requirements need to check the production time.
Q: Do you arrange shipment for the automatic hermetic door?
A: For FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
Q: Do you provide guarantee support and how long?
A: The products guarantee is 3 year, except wearing parts and the replacement of wearing parts. 24 hours on line service each day, free technical support, we will solve your problems by video, cellphone, telephone, email and trade messenger.
Q: How do I install the automatic hermetic door?
A: There is a video to show you how to use our products. If you glad to visit our factory, free training of operation and maintenance of equipment.
Q: If some problems happened to these products during the warranty period, what should I do?
A: Supply free parts in warranty period if the products have some problem, except wearing parts and the replacement of wearing parts. While also supply free after-service forever, so any doubts, just let us know, we will give you solutions in 24 hours.
Q: Is it possible to visit your company to view it's manufacturing process?
A: We are extremely proud of our facility and existing customers to visit our company. We think you will be impressed by us, as well as the warm welcome from our friendly, experienced team.
Q: Are you a manufacturer?
A: Yes, we are a manufacturer, both OEM and ODM. We have our own design team, sales team, and factory.
Q: Can you print our logo or company name?
A: Yes, we can print your logo or company name. You can choose among screen printing, heat transfer printing, embroidery, etc.
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